Elevate Desktop Application: Voicemail Settings

Elevate Users can manage the following Voicemail settings using Elevate Desktop Application:

• change the PIN for Voicemail box
• listen to the current Voicemail greeting
• record a custom greeting by calling to their voicemail box
• enable/disable voicemails transcription
• manage email notifications for Voicemails:
  • enable/disable notifications
  • add/change an email address
  • enable/disable receiving voicemail as an attachment 

To adjust Voicemail Settings log into Elevate Desktop Application > click on Profile > Voicemail Settings tab. The following page will open:

Change a PIN for Voicemail box

Type in the PIN into the Voicemail PIN field and click Save Changes.

Note: The user must have the PIN.

4-10 digits are required.

Listen to the current Voicemail greeting

Press the Play button to listen to the current Voicemail greeting.

Record a custom greeting 

To record a custom greeting:

1. Click the microphone button;
   

   

2. The pop-up window with step-by-step instruction (script) will open;
3. Use Click here to call your voicemail box to initiate a call from Elevate Desktop App;
4. Click the Dialpad button to open Elevate Desktop Application Dialpad;
   

   

5. Follow script/voice prompts and enter PIN/Commands using a Dialpad;
   

   

6. Once the greeting is recorded and saved, click the End Call button in Elevate Desktop Application;
7. Click Got It or Close buttons to close the pop-up window.
   

   

Note: In case User doesn't see the custom greeting after it was recorded - click any tab on the Elevate Desktop Application > choose the Voicemail Settings tab again.

To listen to the new custom greeting click the Play button.

To restore the default greeting:

1. Click the Restore default greeting button;
   

   

2. The pop-up window with Cancel and Restore options will open;
3. Click Restore.
   

   

Enable/disable voicemails transcription

Check/uncheck the Create transcription for voicemails to enable/disable this feature and click Save Changes.

Manage email notifications for Voicemails

Check/uncheck the Notify me about new voicemails via email to enable/disable this feature.

To enable email notifications for Voicemail:

1. Tick the checkbox for Notify me about new voicemails via email;
2. The new field for an email address and a checkbox for Attach voicemail will appear;
3. Enter an e-mail address you would like to receive notifications to.
   Note: At least 1 email is required. No more than 10 emails can be added.
4. Check/uncheck the Attach voicemail to receive/do not receive an audio file with the Voicemail attached;
5. Save Changes.
   

   

Note: To download the User's Voicemail greeting log in to My Services. 

Read the Knowledge Base article on How Do I View or Change My Personal Phone Settings? for more information.

You also can adjust Voicemail settings using Elevate Mobile App.

Read the Knowledge Base article on Elevate Mobile App: Voicemail Settings for more information.